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  After-sales service

 

    We share your passion for excellence.
    Dalian Yimei Machinery Co.,Ltd invested abundant energy and sources in after-sales service. That because, as the superior manufacture in the vertical lathe scope, we recognize that great machine tools demand equally great after-sales service and support and, that YIMEI customers, deserve only the best.
    Thatís why we created the concept in excellent after-sales service and customer care.
    YIMEI services provide everything you need to maintain the machine you bought from our company.
    All of our services have been designed and developed, and are delivered, to our national standards and are characterized by their quality, comprehensiveness, accessibility and value.
 
    Whatís more because theyíre administered and delivered by national relative department, widely recognized within the industry as being the best in the business, you can be confident that the services provided will be as world-class as the machine tools we sell. And thatís a promise! After the equipment being delivered to the destination, customers will be accompanied by our technical personnel to conduct on-the-spot inspection and can get the relevant answers to the technology problems. After installation technical personnel will debug, record the relevant data and guide the operators how to use.
 
    The lathes which are sold and installed by our company will be guaranteed freely for one year since the last of the installation. Within the period of guarantee, we provide the components and parts which are not caused by operation. After the period we offer preferential price for the components, and provide after-sales service according to customers requests.
 
    Within the guarantee period if there is any breakdown, we will give out response instantly after we receive your phone call, or sent our technic supporters to you within 48 hours. And they will not leave you until the problems be removed.
    We provide lifelong maintenance for the products which are sold and installed by our company.
    All the staff from our company thank four your support and trust in our lathes. We will provide all customers the best products and technology, and we welcome your precious suggests and conducts. We will improve constantly in order to provide better service to our customer.